3D Mapping Frequently Asked Questions
Check here first for answers to questions you may have. If you don't find the answer, please send your question to maps@anvilprototype.com.
My browser says it doesn't recognize the jnlp extension.
To use the designer software you'll need to install the free Java run-time environment, which is preinstalled on most computers but not on all. Just follow the easy download and installation instructions at java.com.
The Map Designer Software runs, but I don't see the Earth.
This occurs on older computers running Microsoft Windows and on newer ones with defective graphics software. It's almost always resolved by installing up-to-date graphics software from the computer manufacturer. Just visit the Downloads or Drivers area of the Support section of the manufacturer's web site, or the same area at the web site of the manufacturer of the computer's graphics system, typically Nvidia, ATI or Intel. To determine the manufacturer and model ID of your graphics system, open the Run... item in the Windows Start menu, type the command dxdiag, and view the Display tab of the resulting window.
Are Anvil 3D models safe?
Yes. The manufacturer of our 3D printers has conducted extensive testing to ensure that when used as a display piece they represent no harm to people. They are not intended to be used as play pieces or toys. If broken, they should be discarded using regular waste disposal so children do not ingest fragments and create choking hazards.
Are Anvil 3D models breakable?
3D printed models, like most things, are breakable. They are fragile like glass or ceramics. They will standup well to normal handling, but are susceptible to being dropped and chipped or broken which could result in sharp edges and small fragments. Exposure to direct sunlight will cause them to fade.
What are the 3D models made of?
The 3D models consist primarily of plaster based powder to provide shape and structure, and a special polymer to add strength and toughness.
Where are the models made?
All of the 3D printing is done at our office in Charlotte, NC. The software and manufacturing equipment used to create them are made in the United States.
Can I order copies of my 3D model?
Absolutely! Just call us at 704-527-8171 or send an email to maps@anvilprototype.com
Can I apply my own map or imagery to a 3D model?
This is easily done by our staff of 3D printing experts. Give us a call at 704-527-8171 to talk about the project
Can I order a 3D model if I live outside the United States?
We regret that it's not possible for us to ship cost-effectively to non-US addresses.
Can Anvil make models in custom sizes, quantities or imagery?
Yes. If you have needs beyond what is possible with the automated ordering process, just call us at 704-527-8171 or send an email to maps@anvilprototype.com. We are limited to 10” x 15” tiles but can divide the map into sections to create large maps.
How do I contact customer service?
For all customer support or help questions, please contact us at: maps@anvilprototype.com or call 704.527.8171
When can I expect the model to arrive?
We currently ship only to addresses in the contiguous United States, Alaska and Hawaii. All orders are shipped via UPS Ground. We do not offer expedited shipping or alternative carriers. You should receive your model in 7-10 business days, except deliveries to Alaska and Hawaii, which will take longer. These times are approximate; we can make no guarantees about delivery times. If you need to expedite your order, give us a call, we may be able to help.
Please be sure to give your email address or telephone number when you check out so that we may contact you if there are missing details in your order or if other problems arise.
We will make a good faith effort to track and correct any errors in shipment, but we are not responsible for lost or stolen packages. Please be sure that you provide the correct shipping address when you check out.
How do I pay for the model?
We process payments through Pay Pal, but you need not have a Pay Pal account to make a purchase. Visa, MasterCard, Discover and American Express credit cards are accepted. PayPal offers additional payment methods.
Only our payment processor asks for and possibly retains your credit card information. AnvilPrototype.com never sees or has access to this information. You provide it to the payment processor when you check out; their security and privacy policies govern its security and use. The business name associated with the charge on your credit card statement will be Anvil Prototype & Design.
What is your return policy?
Because each Anvil 3D model is custom designed and created by you, we are unable to accept returns or provide refunds. If you receive a defective print and you inform us of this by email to maps@anvilprototype.com within 15 days of receiving your order, we will reprint it free of charge and shipping.